COVID-19 Communication to our patients

TO OUR PATIENTS:

Like all of you, Advanced Urology Institute is adapting to the national emergency in a way that balances your access to care, your safety and the safety of others, and our responsibility to contribute to public health.

The Governor of Florida has ordered that all elective and non-essential medical procedures be delayed or cancelled to protect the public and conserve medical supplies. To fulfill that responsibility we are rescheduling those procedures and shifting to serving you at a distance with telehealth as possible.

Telemedicine is now available for us to continue your care without the need for you to be in our office; most insurance carriers (including Medicare) consider this a covered service.  Our offices may reach out to patients with scheduled appointments to conduct a televisit, depending on the clinical situation. We will walk you through the setup and equipment.

We are experiencing very high call volumes, and want to encourage you to consider alternate ways of communicating with us:

  • AdvancedUrologyInstitute.com is our web address. The latest updates and frequently asked questions may be found here.
  • Respond to our automated reminder system as appropriate.
  • Patient Portal: Your patient portal allows messaging between you and your physician or APP.  If you have not completed set up or access, please contact us on our webpage so our team can email your user information.
  • If you have an appointment, and have been unable to reach us for any reason, and do not hear otherwise you should
    • Keep the appointment if it is urgent
    • Not keep the appointment if it is elective or routine, such as an annual visit
    • Keep the appointment if you aren’t sure

In office appointment policy: you will be asked a few questions to ensure that we protect you, other patients, and our staff from potential risk and exposure. If you have any symptoms of upper respiratory disease, been in contact with a known person with COVID 19, or meet one of the CDC travel concerns (international, northeast US, cruise ships) please do not come to our office as you will be asked to reschedule. If you are concerned you may have symptoms and may have contracted the virus contact your primary care physician.

Visitor policy: effective immediately, we will not admit visitors or companions to the office unless they are required to assist with disability or with a minor patient. In those circumstances we will admit one visitor/patient.

Cleaning: To assist with reduced exposure for our patients that must come to the office, we are increasing frequency of cleaning surfaces that patients and team members touch.

This is a rapidly changing situation, and we may not be able to update email communications rapidly. Please check our website often. We are honored that you allow us to be part of your care and will continue to utilize all resources to fulfill our commitment to you.

March 24, 2020