COVID-19 Updates from Advanced Urology Institute
AS the COVID-19 situation evolves, the health and safety of our patients and team members is the number one priority at our AUI practice. We are concerned about the risks from Coronavirus and are following the CDC and AUI recommendations and have implemented several new protocols and services to ensure the safety of everyone.
What to do if you have COVID-19 symptoms
If you think have experiencing COVID-19 related symptoms of the flu (fever, chills, fatigue, muscle or body aces, headache, cough, shortness of breath, new loss of taste or smell, vomiting or diarrhea) OR have a recent travel history requiring isolation by the CDC or the state of Florida. We will be happy to convert your office visit to telehealth visit or reschedule your visit at a later time without penalty.
How Advanced Urology Institute is keeping all patients and AUI team members safe
We are offering telehealth servers via telehealth visits with providers via telephone and video. To request a telehealth visit, please contact the office or request a visit via the patient portal.
Team Member and Patient Screenings for COVID-19 Symptoms
Team Members and patients are screened for COVID-19 Symptoms; we check their temperatures and they are required to practice hand hygiene before entering the clinic. We are also practicing social distancing when possible. If you feel more comfortable waiting for your appointment in your car, please contact the office to coordinate prior to your visit.
Mask and Face Coverings
All AUI team members are wearing a protective face mask. All patients are required to wear a face mask or face covering to their appointment. If you arrive for your appointment and do not have a mask or face covering, one will be provided by the AUI office and should be worn while you are inside all areas of the office.
For the safety of all patients and team members, family members should remain at home or in the car until the visit is complete.
All patients under the age of 18 should be accompanied by one parent/guardian. Patients with a disability or serving as a translator for someone who cannot speak English, may be accompanied by one adult.
July 7 2020
TO OUR PATIENTS:
Like all of you, Advanced Urology Institute is adapting to the national emergency in a way that balances your access to care, your safety and the safety of others, and our responsibility to contribute to public health.
Telemedicine is available for us to continue your care without the need for you to be in our office; most insurance carriers (including Medicare) consider this a covered service.
Our offices may reach out to patients with scheduled appointments to conduct a televisit, depending on the clinical situation. We will walk you through the setup and equipment.
Elective surgeries are now being scheduled as deemed appropriate by your AUI physician.
We are experiencing very high call volumes, and want to encourage you to consider alternate ways of communicating with us:
- AdvancedUrologyInstitute.com is our web address. The latest updates and frequently asked questions may be found here.
- Respond to our automated reminder system as appropriate.
- Patient Portal: Your patient portal allows messaging between you and your physician or APP. If you have not completed set up or access, please contact us on our webpage so our team can email your user information.
- If you have an appointment, and have been unable to reach us for any reason, and do not hear otherwise you should keep the appointment if it is urgent.
In office appointment policy: you will be asked a few questions to ensure that we protect you, other patients, and our staff from potential risk and exposure. Please wear a protective face covering to your in-office appointment and read the CDC cloth face-covering instructions: https://bit.ly/2W85ddh. If you have any symptoms of upper respiratory disease, been in contact with a known person with COVID 19, or meet one of the CDC travel concerns (international, cruise ships) please do not come to our office as you will be asked to reschedule. If you are concerned you may have symptoms and may have contracted the virus contact your primary care physician.
Visitor policy: effective immediately, we will not admit visitors or companions to the office unless they are required to assist with disability or with a minor patient. In those circumstances we will admit one visitor/patient. In the interest of your safety and that of others, we require all patients/visitors to wear cloth face coverings.
Cleaning: To assist with reduced exposure for our patients that must come to the office; we are increasing frequency of cleaning surfaces that patients and team members touch.
This is a rapidly changing situation, and we may not be able to update email communications rapidly. Please check our website often. We are honored that you allow us to be part of your care and will continue to utilize all resources to fulfill our commitment to you.
May 7 2020