How do I schedule an appointment?
If you need an appointment, please call our office phone number to speak with one of our schedulers. If you cannot keep an appointment, please notify us as soon as possible. We use an automated system to remind you by telephone of upcoming appointments. You will receive a call one or two evenings before your appointment with information regarding the date, time, office and provider for your next visit. You can confirm your appointment by pressing 1.
What do I do when I arrive for my appointment?
Each time you visit our office, you will be asked to register with the receptionist. Please notify the receptionist of any change of name or address, telephone number, employment or insurance information. Please provide us with your most current insurance identification card. New patients will be asked to fill out a Patient Information sheet to help us better understand your present and past medical problems.
To expedite your appointment and decrease your wait time, we recommend you print and complete our patient forms and bring them with you to your appointment.
What can I expect when I have a question?
The office staff has been trained to answer many of your questions. If they are unable to answer your question, they will obtain the answer from the physician or their assistant and relay it to you as quickly as possible. However, for the doctor to interrupt a patient exam to answer every phone call would be unfair to the patient under treatment and cause long delays in the schedule.
Where do I get information about my insurance coverage?
Insurance companies are responsible to you, the policyholder, not to the doctor. As a courtesy to you, our office will file your claims to your insurance company as long as we accept an agreement with your insurance company. However, we do not determine the amount of coverage you will receive. Your insurance company determines the amount of your coverage and you should be aware of your benefits prior to all office visits and services. Any questions you may have concerning your insurance benefits should be directed to your insurance representative. Billing questions should be directed to our Billing and Insurance Department.
How do I pay for office visits and other services?
It is policy that payment is due at the time services are rendered. For your convenience, our office accepts cash, credit cards and personal checks. If extenuating circumstances exist, alternative payment plans must be discussed in advance with the Billing Department.
When should I call to get my prescriptions and refills issued?
Prescriptions and refills are issued during office hours only. During evenings and weekends, it is difficult for the physician on call to determine whether a prescription or refill is indicated if he does not have your medical record. To have a prescription refilled, please call during office hours. It is advisable to call 48 hours before a refill is needed or use our prescription renewal service on this website.